1. Company Identification

Trade Name: SERVICE CHAUFFEUR
Legal Name: DSD VTC PRESTIGE
Legal Structure: SAS
SIRET: 901 648 741
Address: Paris 07, France
Email: contact@servicechauffeurs.com
Phone: +33 (0)6 41 68 03 87
Website: www.servicechauffeurs.com

2. Purpose

These General Terms and Conditions govern the private chauffeur-driven transportation services (VTC) offered by SERVICE CHAUFFEUR. Any order for services implies full acceptance of these Terms and Conditions by the client.

3. Reservation
3.1 Modalities

A ride can be booked through the website, by phone, or via any other channel approved by the company. It can be immediate or scheduled in advance, depending on availability.

3.2 Confirmation

Once validated, the reservation is confirmed by email and/or SMS summarizing the service details.

3.3 Accuracy of Information

The client agrees to provide accurate information (location, date, time, number of passengers, luggage, etc.). SERVICE CHAUFFEUR cannot be held responsible in case of errors.

4. Rates and Payment
4.1 Pricing

Prices are quoted in euros, including VAT. They are determined based on the type of vehicle, route, duration, and included services (waiting time, refreshments, etc.). The pricing is transparent and communicated to the client before confirmation.

4.2 Payment Methods

Payment can be made:

• Online via a secure payment module

• Directly with the driver (credit card or cash)

No deferred payment is accepted without prior agreement.

5. Cancellation
5.1 By the Client

Free cancellation up to 3 hours before the scheduled ride time.

After this time, or in case of no-show, the full ride cost will be charged.

5.2 By SERVICE CHAUFFEUR

In case of an inability to perform the service (force majeure, technical issues, exceptional unavailability), SERVICE CHAUFFEUR will offer an alternative solution or a full refund.

6. Waiting Time and Delays

A waiting period of 15 minutes is included in the service.

Beyond this, waiting fees will be charged (from €0.50 to €0.90 including VAT per minute depending on the vehicle class).

The client is expected to be punctual. The driver may leave the location if the client does not appear within 20 minutes of the scheduled time.

7. Client’s Responsibilities

The client agrees to:

• Respect the vehicle and the driver

• Wear the seatbelt

• Not smoke or consume alcohol on board

• Not carry dangerous or illegal materials

Any intentional damage or inappropriate behavior may result in additional charges and/or refusal of service.

8. Responsibilities

SERVICE CHAUFFEUR is responsible for the proper execution of the service as specified. However, it cannot be held liable in case of:

• Delays caused by events outside of its control (traffic, weather, etc.)

• Incorrect information provided by the client

• Loss or theft of luggage or items left in the vehicle

9. Insurance

The vehicles are covered by professional insurance in compliance with VTC regulations. Passengers are insured during the entire journey.

10. Personal Data

The collected data is necessary for managing the client relationship. It is neither sold nor shared with unauthorized third parties. The client may exercise their rights to access, rectify, or delete their data by contacting: contact@servicechauffeurs.com.

11. Complaints

Any complaints must be addressed by email or mail to:

SERVICE CHAUFFEUR – Customer Service
Paris 07, France
Email: contact@servicechauffeurs.com

12. Applicable Law and Disputes

These Terms and Conditions are governed by French law. In case of dispute, both parties will seek an amicable solution. If not, the courts of Paris shall have jurisdiction.