Privacy Policy

Introduction

As part of its private transport activity, SERVICE CHAUFFEUR, operated by DSD VTC PRESTIGE (SIRET: 901 648 741), places utmost importance on the protection of its clients’ and visitors’ privacy. This privacy policy aims to inform you transparently about the collection, use, and protection of your personal data.

Data Collected

We collect the following information through reservation and contact forms, or during your browsing session:

  • First and last name

  • Postal address

  • Email address

  • Phone number

  • IP address

  • Browsing data (via cookies

Purpose of Processing

Your personal data is used for the following purposes:

  • To manage your booking requests

  • To contact you regarding your rides

  • To improve the quality of our services

  • To send you targeted commercial offers, if you have consented

  • To generate website traffic statistics

Legal Basis

The processing of your data is based on:

  • Your consent (contact form, newsletter subscription)

  • The performance of a contract (booking, ride payment)

  • Compliance with legal obligations

  • Our legitimate interest in improving our services and ensuring website security

Data Recipients

Your data is accessible only to:

  • Authorized members of our team

  • Our technical service providers (hosting, booking tools, payment services)

  • Our partner drivers, strictly for the execution of the service

No data will be sold or transferred to third parties.

Cookies

We use cookies to:

  • Analyze website traffic

  • Facilitate your browsing experience

  • Remember your preferences

You can refuse the use of cookies by adjusting your browser settings.

Data Security

We implement security measures in line with current standards, including:

  • Secure HTTPS connections

  • Restricted data access

  • Firewalls and antivirus software

  • Regular data backups

Data Retention Period

Your personal data is retained:

  • For the duration necessary to provide our services

  • Up to 3 years after your last contact for marketing-related data

  • Longer if required by legal obligations

Your Rights

In accordance with the GDPR, you have the following rights:

  • Right to access your data

  • Right to rectification

  • Right to erasure (right to be forgotten)

  • Right to data portability

  • Right to object to processing

  • Right to restrict processing

You can exercise these rights by contacting us at:

You also have the right to file a complaint with the CNIL (www.cnil.fr).

Modifications

This privacy policy may be amended at any time. The date of the latest update is indicated below.

Last updated: April 2025

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