Terms and Conditions - Chauffeur Privé Paris

1. Company identification

Trade name: CHAUFFEUR PRIVÉ PARIS
Company name: GK TRANSPORT
Legal structure: Société par actions simplifiée (SAS)
SIRET: 807 415 385 00028
Address: 265 rue Jean-Jacques Rousseau, 92130 Issy-les-Moulineaux, France
Phone: +33 6 28 64 52 74
Email: contact@chauffeurprive-paris.com

2. Purpose

These general terms and conditions of sale govern the private chauffeur-driven passenger transport services (VTC) offered by CHAUFFEUR PRIVÉ PARIS. Any booking implies the customer’s full acceptance of these terms.

3. Booking

3.1 How to book

Rides are booked on the website, by phone or through any other channel approved by the company. Bookings can be immediate or scheduled in advance, subject to availability.

3.2 Confirmation

Once validated, the booking is confirmed by email and/or text message summarising the service details.

3.3 Accuracy of information

The customer undertakes to provide accurate information (place, date, time, number of passengers, luggage, etc.). CHAUFFEUR PRIVÉ PARIS cannot be held liable for any error in this information.

4. Prices and payment

4.1 Prices

Prices are stated in euros, all taxes included. They depend on the vehicle type, the route, the duration and the services included (waiting time, refreshments, etc.). The price is transparent and given to the customer before confirmation.

4.2 Payment methods

Payment can be made:

online, through a secure payment module;
directly to the chauffeur (bank card or cash).

No deferred payment is accepted without prior agreement.

5. Cancellation

5.1 By the customer

Free cancellation up to 3 hours before the scheduled pick-up time. After that, or in case of no-show, the ride is charged in full.

5.2 By CHAUFFEUR PRIVÉ PARIS

If the service cannot be provided (force majeure, technical problem, exceptional unavailability), CHAUFFEUR PRIVÉ PARIS will offer an alternative solution or a full refund.

6. Waiting time and delays

15 minutes of waiting time are included. Beyond that, waiting time is charged (€0.50 to €0.90 incl. VAT per minute depending on the vehicle class). The customer must be on time. The chauffeur may leave if the customer has not shown up within 20 minutes of the scheduled time.

7. Customer obligations

The customer undertakes to:

respect the vehicle and the chauffeur;
wear a seat belt;
not smoke or drink alcohol on board;
not carry dangerous or illegal materials.

Any deliberate damage or inappropriate behaviour may result in an additional charge and/or refusal of service.

8. Liability

CHAUFFEUR PRIVÉ PARIS is responsible for the proper performance of the service under the agreed conditions. It cannot, however, be held liable for:

delays caused by events beyond its control (traffic, weather, etc.);
incorrect information provided by the customer;
loss or theft of luggage or items left in the vehicle.

9. Insurance

Vehicles are covered by professional insurance in accordance with VTC regulations. Passengers are insured for the entire journey.

10. Personal data

The data collected is required to manage the customer relationship. It is neither sold nor passed on to unauthorised third parties. Customers can exercise their rights of access, rectification or deletion by writing to contact@chauffeurprive-paris.com.

11. Complaints

Any complaint must be sent by email or post to: CHAUFFEUR PRIVÉ PARIS – Customer Service, 265 rue Jean-Jacques Rousseau, 92130 Issy-les-Moulineaux, France – contact@chauffeurprive-paris.com.

12. Applicable law and disputes

These terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing that, the courts of Paris shall have jurisdiction.